FAQ

  • Do you have a "brick and mortar" location?
Unfortunately, due to the extremely high lease costs for a store we operate only as an online business at the moment.
  • Do you offer free shipping?

We offer free shipping for orders over $100 (before taxes) and through some shipping promotions from time to time. We always offer free delivery within the CRD Victoria (from Sidney to Sooke).

  • Can I pick up my items somewhere?

Yes, we can arrange pick up ("meet and greet") for customers from nearby (like Shawnigan Lake, Duncan, Port Renfrew or similar) or visitors in front of "Serious Coffee" at 101-2401G Millstream Rd. in Langford - by appointment only.

  • Do you also have cats?

Sadly, no! We had 3 cats since 2008 (Tommy, Jerry and Roxy) but all 3 passed away quite early due to some forms of illnesses. So, we decided to take a break for now. But not forever...

  • Can you order something on special request?

We always try to bring new and unique products in and yes, if you would like something special or want to make a suggestion - feel free to send us an email. No guarantee but we try our best to find it!

  • Do you sell on Amazon or Ebay?

No, we definitely don't. We're not selling products at Amazon or similar pages. Tiny Tiger is a local, privately owned shop - just without a storefront, so you always buy from a small business!